WhatsApp (+65) 9677 9341 with your order reference and what's wrong. A photo helps but is not required.
During business hours you will usually hear back within the hour.
Once your refund is accepted, your choice: we send a replacement on the next delivery, or credit the amount against your next order. Nothing needs to be sent back.
Because everything we sell is perishable, we do not operate a traditional returns process. Sending fruit back and forth in this climate would only waste it.
Instead we work on trust. If you tell us an item was not up to standard, we take your word for it and make it right. In fifteen years that has almost never been abused.
We will only honor fruit reported spoiled within 24 hours of delivery. After that we genuinely cannot tell whether an item left us in poor condition or simply sat out too long.
Or just WhatsApp us — it's faster.